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FAQ

What should I do if I have a problem that I'd like to have addressed?

Our goal is to have your stay as comfortable as possible. If a problem or concern should arise, you are always free to talk with anyone at the facility about you or your loved one’s care. Our Executive Director is the highest authority on site and is available to address any concerns you might have. If you have a specific issue, please feel free to discuss it with the appropriate department supervisor (Chief Nursing Officer, Director of Culinary Services, etc.) as well as our Executive Director.

What about prescriptions?

All medications must be prescribed by a duly licensed physician and are administered in accordance with the physician’s orders. No medications may be brought to or taken from the center without written authorization of the resident’s physician. If a resident needs to take medication off premises, we ask that reasonable advance notice be given so that it may be prepared.

What can I bring with me when I move in?

Although space may be limited, families and friends are encouraged to make the resident’s living space as comfortable as possible. Personal items such as flowers, pictures and other memorabilia are always welcome.

In addition, please bring:

  • Personal clothing (day and nightwear)
  • Comfortable, non-skid shoes
  • Lightweight sweaters
  • Personal equipment (wheelchairs, walkers, canes etc)
  • Eyeglasses and dentures, if appropriate

Our Social Worker is available to help you decide if any other items are necessary.

What can I do to make the transition easier for my loved one?

There are many decisions that go into the process of choosing a nursing home for yourself or a loved one. It is normal to for the family and the resident to experience some level of anxiety about the move. A life change as important as moving into a nursing home, even for a short rehabilitation stay, should be handled with care and should be made as comfortable as possible. Residents and their family members and friends can make the transition easier by remaining informed and by proactively seeking a caring environment where the resident feels most at home. During the transition, some frustrations may occur while becoming accustomed to the new surroundings.

Here are some suggestions to help ease the transition:

  • Family members and loved ones should remain active in your loved one’s life.
  • Visit as often as possible and encourage others to visit. Bring pictures and small familiar mementos when you visit.
  • Meeting the staff and caregivers and staying involved with the plan of care for your loved one is vital.
  • Attend the regular family meetings the facility may hold and become involved in their ongoing events and activities.
  • Engage your loved one in conversation about current events to maintain awareness.

Financial Information

Private Pay:

The resident or responsible party pays a certain rate per day, based on the type of room requested. The daily rate includes general nursing services and room and board. The rate is subject to change over time. 30-day advance written notice will be given any time the rate changes. Residents applying for Medicaid benefits are considered as private pay until an official letter from the Texas Department of Health Services has been received. Extra charges such as medication, equipment rental, beauty/barber salon services or other outside services requested by the resident, responsible party or prescribed by the resident’s physician are not included.

Medicare:

To be eligible for a Medicare skilled nursing stay, participants must have Medicare Part A benefits and have been admitted and hospitalized for three consecutive midnights within the last 30 days. These guidelines are established by federal regulations. A participant is allowed up to 100 days of skilled nursing services per benefit period, if all eligibility and medical criteria are met. Medicare pays for all medical charges (including room and board) for the first 20 days and only partially for the remaining 80 days. Beginning on day 21 of a Medicare-eligible stay, the resident or responsible party must pay the “coinsurance” fee. The amount of “co-insurance” charged is determined annually by federal guidelines. Medicare will not cover personal convenience items, such as the added cost of a private room, beauty/barber services, private telephone or cable television.

Medicaid:

Texas Medicaid may pay for general nursing services, room and board, provided the resident meets the program’s medical and financial criteria. A State Medicaid Eligibility Specialist may determine that the resident is required to pay a share of the monthly cost applied as income to our facility. The monthly share is subject to change and is payable to our facility during the same month that services are rendered. Medicaid does not pay for certain extra charges, such as a private room, beauty/barber salon services and other services.

Insurance:

Skilled nursing services are provided on medical need, as determined by an insurance/managed care plan case manager. The resident/ responsible party is liable financially for any co-pay or deductible as outlined by the plan’s benefits and coverages.

For more information or assistance, contact our Facility Admissions Counselor directly.

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